Privacy Policy
Last Updated: November 08, 2025
FYUP ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our P2P trading platform.
1. Information We Collect
Personal Information
- Name, email address, phone number
- Government-issued ID for KYC verification
- Address and proof of residence
- Payment information (bank account, e-wallet details)
- Profile photo (optional)
Transaction Information
- Transaction history and details
- Payment method preferences
- Trading patterns and behavior
- Communication records with support
Technical Information
- IP address and device information
- Browser type and version
- Operating system
- Cookies and usage data
2. How We Use Your Information
We use your information to:
- Provide and maintain our platform services
- Process transactions and payments
- Verify your identity (KYC/AML compliance)
- Send transaction notifications and updates
- Provide customer support
- Improve platform security and prevent fraud
- Analyze usage patterns to enhance user experience
- Send marketing communications (with your consent)
- Comply with legal obligations
3. Information Sharing and Disclosure
We do not sell your personal information. We may share your information with:
- Service Providers: Payment processors, KYC verification services, cloud hosting providers
- Legal Requirements: Law enforcement, regulatory authorities when required by law
- Business Transfers: In case of merger, acquisition, or asset sale
- With Your Consent: When you explicitly authorize us to share information
4. Data Security
We implement industry-standard security measures:
- SSL/TLS encryption for data transmission
- AES-256 encryption for data storage
- Multi-factor authentication
- Regular security audits and penetration testing
- Secure data centers with physical security
- Employee training on data protection
5. Your Privacy Rights (GDPR)
You have the right to:
- Access: Request a copy of your personal data
- Rectification: Correct inaccurate or incomplete data
- Erasure: Request deletion of your data (subject to legal obligations)
- Portability: Receive your data in a machine-readable format
- Restriction: Limit how we process your data
- Objection: Object to processing for marketing purposes
- Withdraw Consent: Withdraw consent at any time
To exercise these rights, contact us at privacy@fyup.io
6. Cookies and Tracking Technologies
We use cookies to:
- Remember your login session
- Understand user behavior and preferences
- Improve platform performance
- Provide personalized experiences
You can control cookies through your browser settings. See our Cookie Policy for details.
7. Data Retention
We retain your personal data for as long as necessary to:
- Provide our services
- Comply with legal and regulatory requirements (typically 7 years for financial records)
- Resolve disputes and enforce our agreements
8. Children's Privacy
Our platform is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal data, we will delete it immediately.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date. Continued use of our platform after changes constitutes acceptance of the updated policy.
10. Contact Us
If you have questions about this Privacy Policy or our data practices, contact us:
- Email: privacy@fyup.io
- Support: support@fyup.io
- Phone: +1 (234) 567-890